#15 Perspectives on Web 2.0 and the Future of Libraries

After reading lots of pages of information about Web 2.0 and libraries, what stands out for me is the fact that it's not so much about technology as it is making library service a two way street. Web 2.0 gives customers a chance to make their library the way they think it should be. Libraries want to give customers what they want(within reason) and haven't always had ways to find out exactly what that is. Web 2.0 could help. It is also a way to reach out. The people who already use the library know about all the great resources available, but how do we reach out to non library users? Offering Starbuck coffee for free would definitely help, but other than that, Web 2.0 could be a way to reach that goal.